Posts from May 2012

IT Service Delivery from a 3rd Party – Jumping from Reactive to Proactive
Catégories: -Service Client et Support Informatique-

Problem management is often the most under used process, and is described by some as the "If we only have the time" process. In reality it is a process that if used correctly adds real value to the business, and supports all of the other service management processes. To get there, there is a need to invest both time and resource – the very things that problem managers have little of.


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