A core element in the reduction of IT related business risks

Catégories: -Service Client et Support Informatique-



IT Risk Reduction - Problem & Incident Management powered by KT

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 A core element in the reduction of IT related business risks.   

Reducing the risk in IT operations is critical to the stability of the IT Infrastructure—and the delivery of business. Reducing the time for the restoration of IT service in a structured manner, with transparent decisions being made by IT support and the business is time critical. Finding the root causes of a service interruption in a shorter time minimises the business risk from re-occurrence. Learn and practice the tools which help support staff think correctly under pressure. This course will prepare you for a life of structured and transparent Incident Management and Problem Management, and you can prove your understanding of the ITP Foundation Plus workshop by taking the ISEB Foundation Examination in KT ITSM Problem & Incident Management.

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I look forward to hearing from you.

Michael Blades
+44 (0)1628 5878 75
mblades@kepner-tregoe.com
Improving Customer Lifetime Value Through Service & Support.
Service Value Management (SVMSM)

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