Success Stories

Etudes de Cas Clients

Rapid Problem Solving Process Secures Key Customer Relationship

Sherwin Williams CLIENT: The Sherwin-Williams Company is the largest producer of paints and coatings in the United States and among

Improving Support While Reducing Cost

When knowledge lagged due to changes in technology or conflicting products and platforms, or if a problem occurred for the first time, this support organization needed a process to deliver consistent, affordable customer service.

When Customer Satisfaction is at the Heart and Soul of a Company

When the economy is a challenge, this tech company focused on its people. Through training and process improvement, the tech team that handle the most critical and complex problems reduced backlogs and improved customer satisfaction.

Planned Maintenance Shutdown Is Ahead of Schedule and Under Budget

A major cement producer’s investment in a KT program to improve planned maintenance shutdowns, reduced the next scheduled shut by 4.5 days and saved $500,000, raising the bar—and the opportunity for more savings—for future shuts.

Growth Must Come From New Products

A gas fittings company asked KT to help accelerate its new product development and increase new product success rates. Early results include a well-focused pipeline…

Builds Client Satisfaction with Better Project Management

Global clients in the construction industry benefit from KT process-driven project management. Working with KT, one Singapore company quickly shortened the structural construction cycle-time for typical floors in a mixed use building from 11 to 9 days…

Automotive Manufacturers and Suppliers

This series of brief case studies provides an overview of how auto manufacturers and suppliers rely on KT processes to improve operations, accelerate change and improve the bottom line. 

A Systematic Approach to Investigations Yields Rapid Results

A global biopharmaceutical company turned to KT to bring a systematic approach to investigations with the dual goals of closing 90% of investigations within 30 days and reducing the number of investigations…

From Project Overload to Project Control

Consumer product company success is tied to product management. For this beverage company, KT collaborate on a multifaceted product management improvement plan that focused the product pipeline and reduced project overload.

Accelerating and Improving Decision Making for a Major Capital Expenditure

CSR Limited, one of Australia’s leading manufacturers, uses the systematic KT processes to accelerate and improve decision making for major capital expenses. This case study demonstrates the dramatic difference a systematic approach can make…

Foil in the Brake Valve Inlet Filters

For a global logistics company, cargo plane safety is imperative. What was the cause and who was to blame for a recurring maintenance issue—contract maintenance crews or the airplane manufacturer? KT troubleshooting provides the answer.

“KT’s results can be measured in the hundreds of millions of dollars”

KT skills are often credited as a key factor in successful careers. For auto industry leader Robert Lutz, KT critical thinking provided a practical process for getting to the heart of an issue and saved millions of dollars…

Managing Involvement in a Changing Environment

When is it best to provide strong top-down leadership or a more participatory approach? This case study of a restructuring company’s attempt to embrace change reveals the value of the KT approach to Managing Involvement…

KT Step Change Initiative Yields 47% Improvement in Operational Efficiency at New Zealand’s Griffin Foods

Griffin Foods CLIENT: Griffin's is one of New Zealands largest branded food companies, with annual sales over NZ$300 million. Founded

KT Resolve® Program Reduces the Cost of Critical Support by 40%

The cost of critical escalations for this global support organization were huge—averaging $2 million each—so they turned to KT. Based on pilot program results, the initiative went global, here is why…

Integrating Two Acquisitions While Driving Bottom-Line Results

Before joining KT as CEO, Ray Baxter led Interbake Foods, where he was a strong advocate of KT processes. In this case study he explains how the KT approach helped integrate two acquisitions into his company.

Improving Productivity Through Process Improvement

Kepner-Tregoe (KT) has served the European coal industry for more than 25 years. Using KT tools and techniques, our clients

$1.3 Million Annual Savings: After Eight Years, a Quality Defect is Resolved

The world’s largest manufacturer of food containers had a recurring defect that cost $1.3 million annually. They turned to KT Analytic Trouble Shooting to enhance their statistical quality tools and cut through data—and quickly resolve their problem…

Partnering with a Key Customer to Resolve a High-Impact Problem

Use of KT processes by a client or customer often prompts organizations to develop KT troubleshooting skills. Here the KT “Is/Is Not” approach, Duke Energy partnered with a  customer, to resolve a problem and avoid $150K in costs.

A Rapid Solution Preserves Revenue & Reduces Cost

A multibillion-dollar company with refineries and petrochemical plants turned to KT for cost savings. Using KT processes they immediately improved issue resolution and realized million dollar savings during a planned shutdown.

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