Workshop Cancellation Policy

For workshops scheduled in the United States and Canada:


Cancellations and rescheduling requests received within three business days prior to the start of the workshop are subject to a $250 service charge. You may transfer to another workshop or send a substitute. Participants who do not attend a scheduled session without notifying Kepner-Tregoe will be charged the entire workshop fee.
Call 800-537-6378 for refunds/cancellations/concerns.
KT will confirm the workshop schedule for the session ten (10) business days prior to the date of the session. In the event that two (2) weeks prior to the date of the session the minimum number of participants for the session have not enrolled, KT shall have the right to cancel any such session without any liability to [client] for travel expenses incurred or otherwise. KT strongly encourages [client] either to make all travel arrangements related to the KT workshop session after KT confirms the session or to ensure that travel expenses are refundable in the event KT elects to cancel any such session due to insufficient enrollment.

For workshops scheduled in United Kingdom, Germany, France, Netherland or other European Union countries:

For workshops scheduled in Australia and New Zealand:

For workshops scheduled in China,  Singapore, Thailand, Taiwan, Malaysia and Hong Kong:

1.         Payment Terms – In advance and in full upon receipt of invoice before the workshop(s) to enjoy any bulk discounted price if applicable; otherwise normal price applies.

2.         Any cancellation/postponement made 14 (fourteen) or more days before commencement of workshop will receive a refund less ( SG$100.00 / RM100.00 / HK$500.00 / NT$2,000.00 / RMB500.00 ) for handling and administration charges. Otherwise, a 30% fee will be levied on cancellation made less than 14 days before the workshop commences. In the event of cancellation made less than 48 hours, a full fee will be charged.

3.         The session is not confirmed at this moment as it is yet to meet the minimum quorum. We shall keep you updated of its status.